Information We Collect
We collect information you voluntarily provide, including your name, email address, phone number, facility name, and the content of messages you submit through our contact form or during discovery calls.
We also collect standard website analytics data — pages visited, time on site, referral source, and device type — through Google Analytics 4. This data is anonymised and does not identify individual users.
How We Use Your Information
We use your information to:
- Respond to enquiries and schedule discovery calls
- Deliver SEO strategy, content, and reporting services to active clients
- Send service-related communications (reports, updates, invoices)
- Improve our website and service delivery
We do not sell, rent, or share your personal information with third parties for marketing purposes.
HIPAA and Healthcare Marketing
SpikeCrest provides SEO services to addiction treatment and behavioral health facilities. We do not access, store, or process any patient health information (PHI). Our marketing recommendations are designed to comply with HIPAA constraints applicable to marketing communications.
Cookies
Our website uses cookies to improve your browsing experience and to collect analytics data via Google Analytics. You can control cookie preferences through your browser settings.
Data Retention
We retain contact information and client communications for the duration of an active engagement and for up to 36 months thereafter for record-keeping purposes. You may request deletion of your information at any time.
Your Rights
You have the right to request access to, correction of, or deletion of personal information we hold about you. To make a request, email us at hello@spikecrest.com.
Third-Party Services
We use the following third-party services that may process your data:
- Google Analytics 4 — website analytics
- Google Workspace — email and document storage
- Calendly — discovery call scheduling
Each service has its own privacy policy governing the use of your data.
Changes to This Policy
We may update this policy periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.
Contact
If you have questions about this privacy policy or your data, contact us at:
Email: hello@spikecrest.com
Website: spikecrest.com/contact/